The 2026 Asia Pacific Loyalty Conference has officially concluded, marking another milestone for the loyalty industry across the Asia Pacific region.
Held on the Gold Coast, this year’s conference welcomed a record-breaking 470+ loyalty professionals, making it the largest Asia Pacific Loyalty Conference to date. Over three days, delegates explored the trends, technologies and strategies shaping the future of customer loyalty through keynote presentations, panel discussions, interactive sessions and invaluable networking opportunities. Together, the programme challenged conventional thinking and highlighted the growing role of trust, behavioural science, artificial intelligence, personalisation and partnerships in building stronger customer relationships and sustainable business growth.
Recognising Our Community
The success of APLC 2026 was made possible by the collective contribution of an exceptional community. We extend our sincere thanks to our speakers for generously sharing their expertise and insights, our sponsors, exhibitors and event partners for their continued investment in advancing the loyalty industry, and our Advisory Board and Conference Committee for their guidance in shaping an outstanding programme. We also recognise the Loyalty Group APAC team, whose dedication, professionalism and tireless work behind the scenes ensured every aspect of the event was delivered to the highest standard.
Most importantly, we thank every delegate who joined us on the Gold Coast. The enthusiasm, collaboration and willingness to share ideas created an atmosphere that reflected the strength and generosity of the loyalty community. From engaging discussions and thought-provoking Q&A sessions to meaningful networking and new partnerships, it was the participation of our attendees that made this year’s conference truly memorable.
Recognising Our Speakers
The success of the Asia Pacific Loyalty Conference is driven by the willingness of industry leaders to share their expertise, experiences and vision for the future of customer loyalty.
We extend our sincere thanks to every speaker who contributed to this year’s programme. Their thought leadership, practical insights and open discussions inspired delegates to think differently, challenged conventional approaches and provided valuable ideas that attendees can take back to their organisations. The generosity of our speakers in sharing their knowledge continues to make the Asia Pacific Loyalty Conference one of the region’s leading forums for loyalty professionals.
2026 Speaker Line-up
Mandy Gallie
Mastercard – Vice President, Loyalty Asia Pacific
Dan Monheit
Thinkerbell – Vice President Growth
Henrik Berglind
Accor Plus – General Manager, Marketing and Digital
Padma Palani
Schnitz – Strategic Loyalty Partnerships Manager
Kathryn Murphy
Luxury Escapes – Strategic Partnerships Manager
Shay Hamana
Luxury Escapes – Chief Technical & Operations Manager
Xavier Shae
Up, CEO
Mike Rae
Accertify – Head of Business Development, APAC
Vegas Poh
City Beach – Senior Manager, Customer Engagement Design
Nicola Burke
Adore Beauty Group – CRM & Lifecycle Lea
Elisse Jones
Metcash – General Manager, Customer Experience, TTHG
Alice Leather
Myer – Senior Manager Customer Engagement Design
James Kavanagh
Flight Centre – Chief Executive Officer
Clinton Hearne
Flight Centre – Executive General Manager – Customer Loyalty
Dean Enticott
Adairs – Head – Loyalty & CRM
Ria Peters
Southern Cross Health Insurance – Head of Loyalty & CRM
Marcella Larsen
The Woven Group – CEO Co-Founder
Stephanie Andrews
Visa – Issuer Solutions
Oliver Johnson
Qantas – Head of Partnerships, Retail, Loyalty
Joe Lu
HeyMax – CEO
Tomas Warden
Telstra Plus – Group Owner Loyalty
Karen Farrar
Qantas – Executive Manager, Retail & Rewards
Michael Auty
Collinson International – Commercial Director
Looking Ahead
Delegates who attended are encouraged to export their connections from the conference app before it closes, ensuring the valuable relationships formed throughout the event continue long after the final session.
APLC 2026 has set a new benchmark for the industry, and we are grateful to everyone who contributed to its success. We look forward to building on this momentum and welcoming the loyalty community back for the 2027 Asia Pacific Loyalty Conference.
