LOYALTY & CUSTOMER ENGAGEMENT EVENTS, COURSES AND AWARDS
The Australian Loyalty Association (ALA) is an organisation established to provide thought leadership, education and networking opportunities to those working in the loyalty industry.
LOYALTY & CUSTOMER ENGAGEMENT EVENTS, COURSES AND CAREERS
The Australian Loyalty Association (ALA) is an organisation established to provide thought leadership, education and networking opportunities to those working in the loyalty industry.
2026-08-26
89% Higher Repeat Purchases. The Difference? Engagement.
Loyalty is more crowded than ever. Customers belong to more programs, but engage with fewer — creating loyalty fatigue as enrollment stays healthy w ...
2026-08-26
2026 Australian Gift Card Research Insights
BHN's annual global gifting survey is complete, and the results are clear: economic uncertainty is reshaping how consumers shop, spend, and give. Thes ...
2026-08-14
The Sixth Edition Connected Shoppers Report
Uncover global insights and trends from 8,350 shoppers and 1,700 retail industry decision-makers.From the impact of AI agents, to shifting customer ex ...
2026-08-13
Mad Mex rebuilds loyalty and accelerates growth
Mad Mex, an Australian Mexican restaurant franchise with more than 75 locations, faced two barriers to growth: unclear brand positioning and disconnec ...
LOYALTY MARKETPLACE
A one stop solution to search for vendors who can assist with developing
your organisation’s loyalty and customer engagement program.
A one stop solution to search for vendors who can assist with developing your organisation’s loyalty and customer engagement program.
