The leading Customer Loyalty Education Course for Australia & New Zealand
17th & 18th April, 2023
QT Melbourne
20th & 21st April, 2022
Four Seasons Hotel, Sydney
This 2 day course, accredited by The Australian Loyalty Association (ALA) and held yearly in Sydney and Melbourne, covers all aspects of loyalty including strategy, design, marketing, operations and technology. The course offers a combination of lectures, group discussions, case studies, and module exercises and will provide the processes and tools needed to create, develop and manage a world-class loyalty and customer engagement program. This course is designed for new entrants to the industry as well as more experienced managers seeking to improve their skill levels.
By the end of the course, participants will be able to apply their new knowledge and skills in their career and business to build a more engaging loyalty program and confidently improve customer retention and advocacy.
Key industry partners and consultants have contributed to the course content, providing expert insights and exposure to the industry.
Private Sessions for 5+ Attendees are available, please contact us at events@australianloyaltyassociation.com
The course will be led by industry professionals.
Running for a total of 2-days, offering a combination of lectures, group discussions, case studies, and eight 90-minute modules.
At the completion of the course, participants will be awarded with a certificate in Customer Engagement & Loyalty accredited by the ALA.
The course is capped at a maximum of 25 participants.
All day catering included.
Module 1
Loyalty History, Benefits and Challenges, Essential Loyalty Principles
Module 2
Segmentation and Member Lifecycles
Module 3
Monetisation and Financial Modelling
Module 4
Behavioural Science and Loyalty Psychology
Module 5
Program Decision Layers and Strategy Development
Module 6
Loyalty Trends and Technology
Module 7
Data, Loyalty Program Measurement and Reporting
Module 8
Privacy and Loyalty Program Fraud Prevention
All pricing excludes GST and includes booking fees. Prices are in Australian Dollars (AUD).
Private Sessions for 5+ Attendees are available, please contact us at events@australianloyaltyassociation.com
10% discount is available for sponsors and associates of ALA.
For further details, contact Australian Loyalty Association on 03 9681 9429/ 0438 923 300 or events@australianloyaltyassociation.com
Sarah has over 20 years of experience in the corporate world, with wide industry knowledge across a range of sectors including retail, FMCG, insurance, automotive, telecommunications, property, and IT. In her career, Sarah has held senior marketing and customer loyalty positions in organisations such as Telstra, Suncorp, Australia Post and Myer, and also enjoyed her time working as the CRM director at Sapient Nitro.
In 2012 Sarah started Global Loyalty, an organisation that specialises in strategy development, planning and implementation of customer loyalty enhancement projects.
Sarah has tutored Direct Marketing at the Queensland University of Technology (QUT), held the position of QLD State Chairman of ADMA for many years and in 2014 wrote a white paper with The Australian Centre for Retail Studies (ACRS) at Monash University.
Later in 2014, Sarah registered the Australian Loyalty Association under whose banner is held the yearly ALA Customer Engagement & Loyalty Conference, now the largest loyalty conference in Australia.
Sarah has over 20 years of experience in the corporate world, with wide industry knowledge across a range of sectors including retail, FMCG, insurance, automotive, telecommunications, property, and IT. In her career, Sarah has held senior marketing and customer loyalty positions in organisations such as Telstra, Suncorp, Australia Post and Myer, and also enjoyed her time working as the CRM director at Sapient Nitro.
In 2012 Sarah started Global Loyalty, an organisation that specialises in strategy development, planning and implementation of customer loyalty enhancement projects.
Sarah has tutored Direct Marketing at the Queensland University of Technology (QUT), held the position of QLD State Chairman of ADMA for many years and in 2014 wrote a white paper with The Australian Centre for Retail Studies (ACRS) at Monash University.
Later in 2014, Sarah registered the Australian Loyalty Association under whose banner is held the yearly ALA Customer Engagement & Loyalty Conference, now the largest loyalty conference in Australia.
