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The ALA 2022 Annual Loyalty Insights Report is the most comprehensive loyalty industry report in Australia. It provides insights into the hearts and minds of consumers using qualitative exploration, social listening and the largest quantitative survey in the market. The report illuminates customer preferences, drivers of engagement, and provides industry benchmarks on key business metrics. It also reveals how consumers feel about emerging trends for engaging customers through mechanisms such as cryptocurrency, NFTs and sustainability.

Receive key insights into the Australian loyalty Landscape

Discover the most effective loyalty program mechanisms

Benchmark your business against industry-specific metrics

Understand emerging trends and generational preferences

…and much more.

Receive insights specific to your brand with an ALA Corporate Brand Membership. Learn more.