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ABOUT US

ABOUT LOYALTY APAC

Loyalty Group APAC is the parent organisation of the Australian Loyalty Association, New Zealand Loyalty Association, and the South East Asia & India Loyalty Association. Founded in 2012, Loyalty Group APAC is dedicated to advancing the loyalty industry across the Asia-Pacific region. Our purpose is to provide meaningful thought leadership, high-quality education, and valuable networking opportunities for professionals working in customer loyalty throughout Australia, New Zealand, South East Asia and India.

Through industry events, education, research, and industry initiatives, Loyalty Group APAC supports the growth, connection, and professional development of loyalty experts shaping the future of customer engagement.

ABOUT THE ALA

The Australian Loyalty Association (ALA) was established in 2013 to provide thought leadership, education and networking opportunities to those working in the loyalty industry.

The ALA is suited to anyone who works with or would like to develop a loyalty or customer engagement program. Everyone from CMOs, Loyalty Managers and Marketing Directors through to those who work in Technology, Insights, CRM and Analytics benefit from membership and participation with the ALA.

We have over 4,800 members and 30 sponsors and partners. Our Advisory Board consists of 22 leading loyalty experts from top brands and loyalty services.

Australian Loyalty Association
Advisory Board Members

Carla Scalora

Global Loyalty Manager

Felicity

Felicity Arthur

Director of Loyalty Operations and Performance

Accor

Glenn Baker

General Manager

WooliesX

Chris Mills

GM – Major Events, Assets and Product Strategy

NRL

Claudia Grinzi

GM Member Experience

Flybuys

 

Diana Sinclair

Senior Loyalty Manager

Dan Murphy’s

Tomas Warden

Tomas Warden

Group Owner – Digital Customer Success

Telstra

Elisse Jones

Group Head of Loyalty

Total Tools and Independent Hardware Group

Ethan Sun

Executive, Instalments, Loyalty & Propositions – Personal Everyday Banking

NAB

Oliver Johnson

Head of Growth, Retail & QBR, Qantas Loyalty
 

Qantas Loyalty

Miranda Bliss

Loyalty, CRM and Performance Manager

Miele

Luke Russell

Director, Product Management

Mastercard

Jessica Freeman

Head of Digital and Loyalty ANZ

Nando’s

Philip Devlin

Loyalty Solutions Specialist

Salesforce

Dean Maidment

David Parsons

Maria Grubisic

Managing Director ANZ

Collinson

Brendan Murphy

Director, Solutions Consulting JAPAC

Marigold

Iain Dunstan

CEO & Managing Director

Gratifii

Kevin Perry

Head of Customer Experience & Personalisation

IVE Group

Richard Segar

Richard Segar

Chief Operating Officer

Simplicity Loyalty

 

Alex Ramos

SVP & GM, Clients & Partnerships (Australia & NZ)

Ascenda

Sanjeet Bhuee

Head of Growth & Customer Experience (CX)

IVE Group


AUSTRALIAN LOYALTY ASSOCIATION Committee MEMBERS

Natalie Collins

Director
Business Development

Blackhawk Network

Karl Deitz

Head of Success

Tall Bob

Stefani Pandovski - Loyalty Marketing Manager - TerryWhite Chemmart

Stefani Pandovski

Loyalty Marketing Manager

TerryWhite Chemmart

Kim Walsh

Managing Director

TLC Worldwide

Michael Pirotta

Sara Dunseath

Executive General Manager – Marketing & PR

Fitness & Lifestyle Group

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Australian Loyalty Association’s Official Loyalty Consultancy Partner

Ellipsis is ALA’s exclusive loyalty consultancy partner, focused on finding the ROI in your existing or new loyalty program. Drawing on proprietary benchmarks built from 125 million loyalty members across 40 countries.
 
Access trusted expertise from one of the region’s leading specialist loyalty consultancies.

THE ELLIPSIS APPROACH

Find the Hidden Margin
We quantify what your loyalty program is worth today, and how much more it could deliver, using your own customer data and our proprietary benchmarks.
 
Design and Test the Strategy
We build loyalty strategies suited to your business, and stress-test them against your customer data before they ever reach the field.
 
Launch, Scale and Optimise
We help you launch with confidence, scale efficiently, and keep improving performance as your market, customers and competitors move.