We create customers for life, helping brands grow by understanding their customers and keep them coming back. Specialists in customer lifecycle management, our approach is driven by the outcome, focused on the customer. We accelerate brands by:

• Transforming transactions into unique customers
• Identifying customer growth opportunities
• Activating the path to re-purchase
• Influencing the right customer behaviours

Customology helps brands design, build and execute customer programs, customer loyalty and retention programs, path to repurchase programs, reward and recognition programs. We provide full end-to-end services covering:

INSIGHT - uncover and understand your customers behaviours, insights and opportunities. STRATEGY - strategic consultation on customer lifecycle management and customer growth. ACTIVATE - collaboration of creative, analytical minds and technologies for effective message delivery. IMPROVE - continuous improvement to drive customer behaviours and loyalty.

Customology is proud to have worked with some of Australia’s leading brands and many who are well on their way. Our clients include Suncorp, Flight Centre, Youfoodz, Bridgestone, Oaks Hotels & Resorts, Westpac, Michael Hill, Mantra, The Coffee Club, Corporate Traveller, Footlocker, Bank of Queensland, Laser Clinics Australia, Price Attack, and Amart Furniture.

Explainer Video (Customology)

https://vimeo.com/379631412

Youfoodz Case Study

https://www.customology.com.au/case-study-youfoodz/

Chatime Case Study

https://www.customology.com.au/case-study-chatime/

Healthia Case Study

https://www.customology.com.au/case-study-healthia/

The Unspoken Customer - 2020 Customer Values Analysis

https://www.customology.com.au/the-unspoken-customer/