Enjoy fine dining, exclusive insights from this year’s most comprehensive Loyalty Insights Report, and your last chance to connect with loyalty brands and partners.
Sponsored by Mastercard
Enjoy premier networking, fine dining, and exclusive access to the largest and most comprehensive Loyalty Insights Report of the year — all at your final opportunity to connect with leading loyalty brands and partners in 2025.
Held at the luxurious W Hotel, Sydney, this exclusive event kicks off with premium drinks, canapés, and meaningful networking, followed by a gourmet two-course seated lunch. Guests will gain early access to key industry-specific insights from the 2025 Loyalty Insights Report — the most in-depth research of its kind — followed by facilitated roundtable discussions designed to spark ideas and collaboration.
All attendees will receive a complimentary copy of the full report following the event.
Thursday 30th October, 2025
Networking, Premium Drinks and Canapes
Seated 2 Course Lunch
Exclusive Presentation of the 2025 Annual Loyalty Insights Report
Round Table Discussions
W Sydney
31 Wheat Rd, Sydney
Brand Loyalty is rare. 74% of consumers consider more than one brand when they start their purchase journey.
The Utilitarian, Experiential and Emotional needs of customers must all be met to drive genuine brand loyalty.
Loyalty programs continue to be impactful in the purchase journey, with 67% of consumers considering their loyalty program brands.
70% of loyalty members shop more frequently, 62% spend more overall, and 58% are likely to recommend their loyalty program brands.
The 2025 Loyalty Insights Report — sponsored by Mastercard — is Australia’s most comprehensive study of the loyalty landscape. Combining qualitative research, social listening, and the largest quantitative survey in the market, the report offers unparalleled insights into consumer mindsets and loyalty behaviour. It explores key trends such as the impact of the cost of living crisis, evolving data-value exchange, sustainability, and emerging Meta-Futures. With deep dives into customer preferences, engagement drivers, and benchmark business metrics, this report is an essential resource for brands looking to future-proof their loyalty strategies.
THE RESEARCHER
Managing Director, Archer Research & Consulting
Clare is a leading market researcher with 20 years’ experience uncovering how consumer behaviours and expectations are evolving. She partners with brands in diverse sectors – from finance to FMCG, technology to transport, and entertainment to insurance – giving her a uniquely broad perspective on how brands create and sustain loyalty.
Driven by curiosity and known for connecting the dots between cultural shifts and commercial outcomes, Clare specialises in identifying the consumer trends reshaping markets and translating them into strategies with real impact.
If you have a question regarding what tickets you can purchase, please email our team at events@australianloyaltyassociation.com.
Tables will be allocated based on order of booking. Half tables are available upon request (subject to availability), please contact events@australianloyaltyassociation.com to request a half table.
No press passes will be allocated for this event. No recordings are to be conducted without the express permission of the event management. All articles published subsequent to this event need prior approval before publication.
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