In this episode, Rohan Bhalla, VP Business Solutions, Asia Pacific at Collinson International, speaks with Eddy Yip, Territory Manager, Hong Kong and Product & Marketing Director, Hong Kong & Taiwan from Trip.com about how traveller expectations are changing and what this means for the future of travel, customer engagement and loyalty.
The conversation explores the shift beyond points and bookings, where customers increasingly seek emotional connection, purpose, and meaningful experiences – driven by “Passion Pursuits” such as sports, wellness, and entertainment. Whether in rewards or travel journeys, value is now defined by how well brands understand the customer across every touchpoint.
