Customer engagement and loyalty are moving beyond points to deeper emotional connection and relevance. Today’s travellers are seeking more than just bookings; they want purpose-driven, meaningful experiences shaped by their ‘Passion Pursuits’—from sports and wellness to entertainment.
In this first episode of Priority Pass Perspectives, a new executive interview series unpacking key trends shaping travel and customer engagement in Asia Pacific, Rohan Bhalla, VP of Business Solutions, Asia Pacific at Collinson International, speaks with Eddy Yip, Territory Manager, Hong Kong and Product & Marketing Director, Hong Kong & Taiwan at Trip.com. They explore how traveller expectations are shifting—from simply planning trips to curating journeys centered around passion, purpose, and personal relevance.
