Today’s episode is available as audio as well as video on Loyalty TV. This episode features loyalty in the telecommunications sector. Today’s guest, Jerome G Patalud, joins us from the ⁠Philippines⁠ where he is the Director and Product Owner for Globe Rewards, the loyalty proposition from Globe Telecom, Inc, a major provider of ⁠telecommunications⁠ services there, where it operates

Leading global hospitality and tap, order, pay technology firm, me&u, unveils an expansion to their hospitality ecosystem with ‘me&u engage‘ – a tool set to transform venue marketing by providing deeper customer insights and unlocking new revenue streams. Developed in partnership with global SaaS leader Eagle Eye, me&u engage is an omnichannel

In today’s fast-paced market, Foxtel’s collaboration with Komo stands out, revolutionising customer engagement. Komo’s dynamic platform offers an “Always On” service, rapidly adapting with targeted campaigns, a vital edge in a world where flexibility equals success. This agile approach is backed by over 55 gamified experiences, customisable in seconds, propelling

Today’s episode of Let’s Talk Loyalty showcases another award-winning loyalty program – this time in Europe. Kik Textiles is a huge European retail chain, employing more than 26,000 people and operating more than 4,000 stores across fourteen countries. Our guest is Sebastian Hense, Head of Marketing and CRM for Kik,

In the ever-evolving world of marketing, success often hinges on having a clear vision of what you want to achieve. Yet, despite the mantra of ‘begin with the end in mind’, many marketers struggle to optimize their tactics to drive the desired outcomes. Marketers are often limited by: These challenges

Several well-known Australian retailers, including Bunnings, David Jones, Target and Kmart recently announced restructures. Unfortunately, these restructures resulted in significant redundancies.  In the current landscape, many Australian retailers, particularly those selling discretionary consumer products, are either experiencing or expect to experience challenging conditions. While the impact of rising interest rates

  Welcome to the November loyalty update for Australia and New Zealand. Highlights include; Virgin returns to profit, My Rewards has been suspended on the ASX and Caltex Australia has launched a new loyalty program.   THE AUSTRALIAN LOYALTY MARKET   Qantas Loyalty loses its CEO and makes some minor program changes Qantas

Retailers have experienced a significant transformation in their capacity to connect with customers, and the emergence of artificial intelligence (AI)-driven recommendations is poised to usher in an even swifter evolution. Yet, numerous retailers in the Asia-Pacific (APAC) region continue to grapple with the challenges of adaptation. In fact, research reveals

This episode of “Let’s Talk Loyalty” is also available in video format on www.Loyalty TV. Today’s guest joins from a unique and inspirational brand which is guided by four pillars and values that guide everything that they do. REI, or Recreational Equipment Incorporated, is a U.S. based cooperative, which means it’s essentially

In the ever-changing world of retail, subscription programs have become a valuable strategy for forward-thinking retailers. However, recent shifts in subscription offerings by industry leaders like Amazon, Pret a Manger, Wesfarmers and Woolworths have shed light on the challenges retailers face in building subscription programs that resonate with consumers while

In case you missed it, Let’s Talk Loyalty just launched www.Loyalty.TV and McDonald’s is one of their first episodes on this new channel! It’s a brand that has been at the TOP of Let’s Talk Loyalty’s wishlist to bring on the show over the past few years, as the world’s leading global food service

Grocery retailers in the Asia-Pacific (APAC) region are facing increasing challenges due to shifting consumer behaviour in response to macroeconomic pressures. The prevailing economic environment, marked by rising living costs, higher interest rates, a looming mortgage crisis and increasing rents, has compelled consumers to be more selective in their spending