Company:
Woolworths
Job Title:
General Manager, Everyday Rewards
About Glenn:
Glenn has two decades of professional experience and expertise across Loyalty, Direct Marketing, CRM, Partnerships, and Data for a variety of blue-chip companies. He leads the Everyday Rewards business at Woolworths Group.
Location: Sydney or online.
Company:
Blackhawk Network
Job Title:
Partner Director of Business Development
About Natalie:
Natalie heads up the Incentives Partner business at Blackhawk Network Australia, where they offer tailor-made solutions and services around gift cards and branded payments distributions. Working with some of the biggest loyalty programs in Australia, Blackhawk has the biggest range in physical and digital cards, managing large scale operations and business services to help our partners achieve scale while reducing cost.
Areas of Expertise:
Location: Online.
Company:
Grill’d
Job Title:
Senior Loyalty and Personalisation Manager
About Jaimi:
Having worked in customer centric roles for the last 20 years, Jaimi loves to champion the customer. Jaimi has spent many years working in hospitality, events management and business development both B2B and B2C.
Jaimi has worked across some of Australia’s most well loved and award winning brands such as Nando’s, Lovisa, Click Frenzy and Grill’d, using data to develop loyalty and personalisation strategies, implement retention and acquisition life cycles and really focus on the fans of the brands to drive and change behaviour.
Location: Melbourne or online.
Company:
Total Tools / Independent Hardware Group
Job Title:
Group Head of Loyalty
About Elisse:
Elisse Jones is the Group Head of Loyalty across Total Tools, Australia’s largest professional tool retailer and the Independent Hardware Group, Australia’s largest home improvement wholesaler which includes hardware store retailer Mitre 10. Elisse is a data-driven marketer, passionate about connecting insights, technology and people to build effective strategies to enhance and personalise the customer experience at every touch point; shifting focus beyond a loyalty program to enduring customer loyalty. A customer-centric leader with more than a decade of experience, Elisse has previously held positions with some of Australia’s leading brands including Cricket Australia, MYER and the Country Road Group. Elisse is an Advisory Board member for the Australian Loyalty Association.
Areas of Expertise:
Location: Melbourne or online.
Company:
Vicinity Centres
Job Title:
Head of Marketing & Loyalty
About Michael:
Michael enjoys the all-encompassing nature of his role as Head of Marketing, Digital and Loyalty at Vicinity Centres. Michael feels most comfortable when immersed in data and uses multiple sources to inform his decisions, focusing on strategies that positively influence customer experience and in turn lifetime value.
Michael continues to evolve the MarTech Stack and fully integrate technology into all facets of the marketing function, from delivering a more efficient operating model to building a deeper connection with the customer. The aim is to seamlessly integrate the physical with the digital and ensure we are always part of the customers decision making process.
Area of Expertise:
Location: Online.
Company:
Dan Murphy’s
Job Title:
Senior Loyalty Manager
About Diana:
Diana has over 15 years’ experience working in both client and agency environments spanning across CX, CRM, Loyalty and Direct Marketing. Strategic leadership with a ‘customer first’ attitude has allowed her to drive innovation & change across many blue-chip companies. She currently leads the My Dan’s loyalty program for Dan Murphy’s.
Location: Online.
Company:
AGL
Job Title:
Senior Manager Loyalty
About Steph:
Steph is an award-winning creative strategist, who has dedicated her career to helping brands grow through brand innovation, customer experience, and marketing effectiveness. Currently heading AGL’s Loyalty and Engagement teams, Steph is responsible for developing and delivering AGL’s enterprise loyalty strategy. With 20 years’ industry experience, Steph has led teams across Australia’s biggest and most creative brands, helping Telstra achieve its status as most valuable brand, and landing the big ideas behind some of the Australia’s most effective campaigns.
Areas of Expertise:
Location: Melbourne or online.
Company:
Associated Retailers Limited
Job Title:
GM – Member Services and Sport
About Cam:
Cam Davies is an entrepreneurial and commercially minded marketing professional with experience developing brand, marketing and sales strategies for a wide range of products and categories and is an ALA Advisory Board Member. Currently, with Associated Retailers Limited overseeing the SportsPower brand, Cam previously renewed the BIG4 brand strategy and Loyalty Program, and prior he developed brands for Greyhound Racing Victoria’s Greyhound Adoption Program and their racing event brand as well having as a long career at Nike Pacific in retail, sports marketing and product management.
Areas of Expertise:
Location: Melbourne or online.
Company:
Nando’s Australia & New Zealand
Job Title:
Head of Digital & Loyalty ANZ
About Jessica:
Jessica is loyalty marketing specialist across Australia and New Zealand and has been an Advisory Board Member of the Australian Loyalty Association (ALA) for five years. The ALA is an organisation established to provide thought leadership, education and networking opportunities to those working in the loyalty industry. Jessica contributes to the design and implementation of the many arms of the ALA including education courses, a loyalty vendor marketplace, an employment hub and local and international conferences. Jessica currently leads loyalty, digital and CRM strategy for Nando’s and has won Best Loyalty Program in multiple award channels over the last two years. Jessica is passionate about promoting loyalty, especially mentoring loyalty marketers as they enter the field.
Areas of Expertise:
Location: Melbourne (near CBD).
Company:
Scentre Group
Job Title:
Head of Member Propositions
About Courtney:
Courtney McMahon is Head of Member Propositions, Westfield Plus at Scentre Group (owner and operator of Westfield in Australia and New Zealand) and is responsible for creating unique value propositions and experiences for Westfield Plus members. With over 15 years’ experience across marketing, propositions, loyalty, and product and experience design, Courtney is highly experienced in identifying game-changing opportunities and driving innovation. Prior to Scentre Group, Courtney held various roles across Telstra including leading the rapid growth of Telstra Plus, Telstra’s loyalty program, from launch to operating at scale with over 4 million members in less than three years following program launch. Telstra Plus has transformed the way Telstra engages with their customers and has become one of only a few successful telco points-based rewards programs in the world.
Location: Online.
Company:
Eagle Eye
Job Title:
GM APAC
About Jonathan:
Jonathan leads the APAC operations of Eagle Eye, a real-time personalised loyalty, offers and subscription platform. Eagle Eye’s clients include Asda, Diageo, Endeavour Group, John Lewis, Loblaw, Staples, The Warehouse Group and Woolworths. Jonathan has worked in retail businesses on three continents for over 20 years and was part of the team that developed the operating model for Tesco.com, a global pioneer of online grocery. Jonathan is also the author of Retail’s Last Mile: Why Online Shopping Will Exceed Our Wildest Predictions.
Areas of Expertise:
Location: Melbourne or online.
Company:
Kognitiv
Job Title:
Vice President and General Manager
About Kim:
Kim leads the Kognitiv loyalty business in the Australia and New Zealand region and has over fifteen years in the industry representing some of the world’s market-leading brands across the EMEA and APAC regions. Driven by achieving strong commercial outcomes, whilst leading a supportive and engaging culture in the workplace, Kim is passionate about using data-driven strategy to design, build and drive success in the loyalty marketing discipline.
Areas of Expertise:
Location: Online.
Company:
Adore Beauty
Job Title:
Head of Loyalty and Retention
About Miranda:
Miranda has loyalty pumping through her veins! Within 9 months of joining Adore Beauty, Miranda successfully designed and launched Adore Beauty’s first-ever loyalty programme ‘Adore Society’ which signed up 90,000 members within the first 3 months.
Miranda was inspired to specialise in loyalty by her uncle’s work, who pioneered ‘private label credit cards’, and the ‘store card’ whilst working at Harrods. Miranda’s journey into loyalty began with a role at JR/Duty-Free where she redesigned their loyalty programme.
While working at Vintage Cellars (part of the Coles Liquor Group), Miranda managed the ‘Wine Club’ loyalty programme with a membership of over 900,000 members and introduced its lifecycle strategy and experiential benefits for high-value members.
Fast forward to June 2020, leveraging her passion for the beauty industry, Miranda now works with Adore Beauty, Australia’s number-one pure-play online beauty retailer. The programme Miranda works on is centered on the personalization of ‘a unique beauty journey that rewards you for being you’.
Areas of Expertise:
Location: Melbourne or online (preferred).
Company:
Tall Bob
Job Title:
Head of Customer Success
About Karl:
Karl brings over 20 years’ experience in Marketing, Sales & Strategy working across industries including Retail, Mining, Financial Services, Defence and the Not for Profit Sector. In his current role, as Head of Success at Australia’s fastest growing SMS company Tall Bob, his focus is on getting Enterprise level clients the best ROI from implementing strategic SMS & mobile programs across customer acquisition, retention & loyalty. Working across ASX listed and blue-chip organisations Karl and his team have mastered the art of getting the best results when your customers phone goes “ping” with a new message.
Areas of Expertise:
Location: Melbourne or online.
Company:
Vitality Works, Sanitarium
Job Title:
Head of Product Innovation and Partnerships
About Rathia:
Executive leader with a demonstrated history of working in health, wellbeing and safety in the corporate environment.
Strong business development professional skilled in Insurance, Occupational Rehabilitation, Strategic Partnerships, and Health & Wellbeing.
I am a seasoned product and partnership strategist, with extensive business development and strategic partnership experience, spanning relationships across Australia, New Zealand and the Asia Pacific Region.
Location: Sydney or online.
Company:
Red Dust
Job Title:
Director of Partnerships & Philanthropy
About Roberto:
Roberto is Red Dust’s Director of Partnerships & Philanthropy. He grew up on Turrbal lands in South East Queensland and is a proud Italian-Australian. He found his passion working in health as a founding member of a dental startup.
Roberto joined Red Dust in 2019 bringing more than 20 years’ experience building relationships and partnerships with a range of stakeholders for organisations like Westpac, GE, Maven Dental, Heart Foundation and Stroke Foundation.
Location: Online.
Company:
Qantas Loyalty – Green Tier and Wellbeing
Job Title:
Senior Manager Program Design
About Alvaro:
Alvaro leads the Sustainability and Wellbeing team for Qantas Loyalty. Over the last 12 months, he has led the development and implementation of the Green tier, helping Qantas Frequent Flyers become more environmentally friendly in their daily lives.
Alvaro has over 15 years’ experience in commercial planning, partnerships and customer strategy, across several countries including Spain, Ireland, UK and the UAE, mainly within the travel industry. Alvaro is passionate about the environment and loves delivering valuable and relevant experiences to customers to increase engagement and loyalty.
He holds a Bachelor’s in Law and an Executive MBA from the University of New South Wales (AGSM).
Outside of his day job, Alvaro is a Board Director of Media Diversity Australia, a not-for-profit championing greater cultural and linguistic diversity representation in the Australian media. Alvaro also volunteers as Chief Business Officer at Out For Australia, an organisation supporting and mentoring LGBTQIA+ professionals to be themselves in the workplace and the community at large.
Location: Sydney or online.
