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Loyalty Fatigue is Real – Especially in the Airline Industry

Frequent flyers today feel disconnected from loyalty programs due to four major reasons. But it doesn’t have to stay this way. In our blog, we decode key strategies that airlines must employ to ensure customers stay engaged, and satisfied, thus driving revenue.

Capillary Technologies has successfully partnered with an international airline (ranked 6th in passenger numbers) to enhance its loyalty program and is recognised as a leader in loyalty solutions in the SPARK Matrix Report. Capillary’s AI-powered platform is trusted by leading brands for its customisation capabilities and user-friendly interface. Talk to their team to learn how a strategic partnership with the right platform can elevate customer loyalty and drive business growth.

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Australian Loyalty Association’s Official Loyalty Consultancy Partner

Ellipsis is ALA’s exclusive loyalty consultancy partner, focused on finding the ROI in your existing or new loyalty program. Drawing on proprietary benchmarks built from 125 million loyalty members across 40 countries.
 
Access trusted expertise from one of the region’s leading specialist loyalty consultancies.

THE ELLIPSIS APPROACH

Find the Hidden Margin
We quantify what your loyalty program is worth today, and how much more it could deliver, using your own customer data and our proprietary benchmarks.
 
Design and Test the Strategy
We build loyalty strategies suited to your business, and stress-test them against your customer data before they ever reach the field.
 
Launch, Scale and Optimise
We help you launch with confidence, scale efficiently, and keep improving performance as your market, customers and competitors move.