CRM & Loyalty Coordinator

Adore Beauty

Job type

Full Time

Salary range

TBC

Posting time

Whatever makes you, you

The Role

If you’re the unofficial weekend away planner in your group of friends, and you’re a member of every loyalty program possible, we might have a job with your name on it. At Adore Beauty, we have a very successful loyalty program and we’re looking for someone to help run the show. Obviously you’ll be a marketing gun with strong project management skills and experience using a marketing automation platform. If this sounds like you and you love the idea of rewarding customers, we want to hear from you!

In this role, you’ll be in charge of implementing and executing our loyalty program calendar, events, promotions and campaigns.

Day to day responsibilities:

  • Coordinate and execute loyalty member promotions
  • Coordinate and execute loyalty member competitions
  • Work with the Brands and Campaigns team to secure regular loyalty rewards GWPs/Gifts
  • Coordination of the loyalty calendar of events
  • Coordination and execution of events
  • Work closely with the Customer Service Team to manage initiatives and determine and ensure all inquiries are responded to efficiently
  • Create and manage loyalty briefs including the development of T&Cs
  • Brief and build loyalty related eDMs
  • Execute loyalty automations
  • Support with any Emarsys or IT related issues
  • Report on KPIs and metrics from program initiatives
  • Continue to feed in insights to optimise the program
  • Work with internal operations, merchandise, creative, and planning teams to maximise the impact of initiatives

Who you are:

  • Tertiary qualified in relevant discipline (Business/Commerce/Marketing etc.) or equivalent experience
  • Minimum 2+ years relevant experience in similar Marketing roles in a retail context
  • Knowledge of Google Analytics
  • Experience with an automation platform, Emarsys preferred
  • Exceptional organisational and planning skills
  • High attention to detail, with the ability to prioritise and respond to business demands
  • Highly developed written communication skills
  • Highly developed stakeholder management abilities
  • Ability to think creatively and contribute to initiatives and execution strategies
  • Ability to interpret and analyse data for the purpose of continuous improvement

 

If this sounds like you, apply now!

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Website Adore Beauty

Whatever makes you, you