The 2021 ALA Melbourne Loyalty Networking Event will feature on arrival networking and mingling followed by a key note address from Tara Ness, Director at Decision Design, presenting on ‘Using Behavioural Science to design CX and drive positive customer outcomes.’

Learn the latest theories on how to use Behavioural Science to transform your loyalty program from having locked-in customers to loyal locked-on members.

Following the key note address is a formal sit down dinner where delegates continue to network with like-minded professionals.