Customer engagement is one of the most rapidly changing areas in business with developments in digital marketing having a direct impact on companies and consumers alike. Whilst innovation and regulation are driving change, the need to maintain resilience & confidence in the integrity of customer data & privacy means that such change is often constrained.
The Customer Strategy Network acts to solve complex customer problems by bringing together world leading operators in customer engagement. We equip companies with the skills and expertise they need to map, optimize and enhance their own strategic customer capabilities across the entire customer journey and throughout the customer lifecycle.
CSN has helped shape the collaborative landscape in loyalty marketing since launching in 2006 and has established itself as the leading forum for those seeking to understand the ongoing dynamics of this diverse sector and its widespread national and regional variances. We are a trusted and independent forum for those working in the loyalty sector.