Graphic Recording by Emma Rowland: ‘Using Behavioural Science to design CX and drive positive customer outcomes’ by Tara Ness

At our 2021 Sydney Loyalty Networking Event, Tara Ness (Managing Director, Decision Design), presented on ‘Using Behavioural Science to design CX and drive positive customer outcomes.’ Revisit Tara’s presentation with this fantastic graphic recording by artist Emma Rowland. https://vimeo.com/654296498 See more of Emma’s work @rowland_studio or visit her website.