We help businesses thrive through solving complex customer problems. Our business is led by a proven, passionate and experienced team. We use our proprietary methods and data-driven insights to deliver state of the art services that grow customer value and optimise performance.
Loyalty & Customer Insights Experts Helping companies at any stage of their journey to customer centricity Our business is led by a proven, passionate and experienced team. We use a combination of consulting and best-in-class data techniques to deliver an exceptional end-to-end service. We help companies make better loyalty decisions, designing new programs and putting data-driven strategies in place to improve existing loyalty investments.
Customer Science® blends the best in Loyalty, Strategy and Data Insights to help you understand, manage and grow customer value. Customer Science® represents our data-driven methods and techniques, starting with your customer and business data, not our own hunches or external trends.
Our highly experienced team have worked on 100+ projects - for leading banks, insurers, retailers, travel companies and others - in the US, Europe, Australia, and across Asia Pacific.
“In a word – outstanding! They have provided a depth of global and local loyalty knowledge and expertise that I doubt anyone here in Australia could provide”
“We partnered with Ellipsis’ consultants to build our Strategy Map and Balanced Scorecard. We have always been impressed with Ellipsis’ high quality insights, and their focus on delivering real results for our business.”
"Our partnership began on the back of a recommendation. Over a short period of time Ellipsis demonstrated a knowledge of our business, provided regular and consistent communication and identified practical solutions."