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Australia’s 13% Loyalty Growth Won’t Scale Manually

In 2026, loyalty is moving toward AI-powered personalization, payment-linked rewards, and real-time engagement that customers expect instantly—not eventually.

Yet many brands still rely on fragmented campaigns, disconnected customer data, and manual execution.

Meet aiRA, Capillary’s Agentic AI for Enterprises, built to predict customer behavior, orchestrate engagement, and deliver personalized experiences at scale.

Global brands including NASCAR Fan Rewards, Metro, and Polycab are already transforming customer engagement with aiRA.

The next era of loyalty won’t be campaign-led. It will be agent-led.

Attending APLC 2026? Visit Capillary at Booth #7 and experience aiRA in action.

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Australian Loyalty Association’s Official Loyalty Consultancy Partner

Ellipsis is ALA’s exclusive loyalty consultancy partner, focused on finding the ROI in your existing or new loyalty program. Drawing on proprietary benchmarks built from 125 million loyalty members across 40 countries.
 
Access trusted expertise from one of the region’s leading specialist loyalty consultancies.

THE ELLIPSIS APPROACH

Find the Hidden Margin
We quantify what your loyalty program is worth today, and how much more it could deliver, using your own customer data and our proprietary benchmarks.
 
Design and Test the Strategy
We build loyalty strategies suited to your business, and stress-test them against your customer data before they ever reach the field.
 
Launch, Scale and Optimise
We help you launch with confidence, scale efficiently, and keep improving performance as your market, customers and competitors move.