SPEAKERS
PROMINENT LOYALTY BRANDS
Emma Porter
Senior CRM &
Loyalty Manager
Adairs
TOPIC:
Let’s Talk Loyalty Live: Learn the Secrets of Running a Paid Loyalty Program, Gain an Income Stream to Keep your CEO Happy while Getting Members to Put Skin in the Game
Mark Nessle
Head of Lifestyle
South West Pacific
Cathay Pacific
TOPIC:
Think Globally – Act Locally: Unlocking Regional Potential From a Multi-National Loyalty Program
Rachel Raschilla & Madison Brandi
Senior Marketer / Marketing Specialist
Lawrence and Hanson
TOPIC:
An In-Depth Look at How the B2B Sparky Plus Loyalty Program Has Created a Unique Member-First Experience Designed for the Modern Tradie
Matthew Zimmerman
Head of Product – Hotel Loyalty & Digital
ALH Group
TOPIC:
Discover the Incredible Journey Taken by ALH to Develop Pub+: A Revolutionary Loyalty Program with Preference-Based Rewards
Bianca Scaife
Executive Manager, Loyalty
Westpac
TOPIC: The Evolution of Loyalty In Banking
INTERNATIONAL THOUGHT LEADERS
Yuping Liu-Thompkins, Ph.D.
Professor of Marketing
Strome College of Business
TOPIC:
Optimise Your Loyalty Program using Psychological Drivers: Leveraging Nudge Theory for Personalisation
Cristina Ziliani
Professor of Marketing and Scientific Director Loyalty Observatory
University of Parma
TOPIC:
Initiating Sustainability: A Practical Guide to Integrating Meaningful Sustainable Elements Into Your Loyalty Program
Paula Thomas
Founder & CEO
Let’s Talk Loyalty
TOPIC:
Let’s Talk Loyalty Live: Learn the Secrets of Running a Paid Loyalty Program, Gain an Income Stream to Keep your CEO Happy while Getting Members to Put Skin in the Game
Amanda Cromhout
Author – Blind Loyalty
Truth
TOPIC:
Presentation Based on her bestselling book, BLIND LOYALTY: 101 Loyalty Concepts Radically Simplified
LOYALTY RESEARCH
David Fear
Head of Data
Power Retail
TOPIC:
2024 Retail Loyalty Insights Report: Key Research on Consumer Sentiment During Uncertain Times
Rohan Bhalla
Vice President of Business Solutions, Asia Pacific
Collinson International
TOPIC:
The Power and Influence of Travel on Customer Loyalty
PANEL - The Future of Loyalty and the Key Challenges of Working in the Loyalty Industry
Amelia Brooks
CRM & Loyalty Coordinator
Adore Beauty
Aziz Kastoun
Account Executive
Eagle Eye
Jeremy Gavin
Group CRM & Loyalty Manager
7-Eleven
Sarah Neeson
Loyalty & Retention Lead
BIG4 Holiday Parks
PANEL - Learn how to Optimise Each Stage of the Customer Journey by Offering Relevance and Choice Versus Hyper Personalisation
Dhruv Verma
Founder & CEO
Thriwe
Ranjan Sahni
Regional Director ANZ
Qwikcilver Solutions
Phebe Bartle
Head of Retail & Customer Relations
MJ Bale
Mick O'Brien
Head of Business Development, AUNZ
Rokt
PANEL - Data Privacy: Reducing Friction Without Increasing Risk
Lincoln Hunter
Principal Lawyer
Loyalty Legal
Veronica Scott
Partner
Pinsent Masons
Chris Brinkworth
Managing Partner
Civic Data
James Caldwell
Director, Data, AI & Privacy
Salesforce
PANEL - Fortifying Loyalty: Navigating The Perils of Cybersecurity
Michael Smith
Chief Fraud Officer
AI Airline Information
Luke Dynan
VP & GM of APAC
Accertify
