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LOYALTY & CUSTOMER ENGAGEMENT EVENTS, COURSES AND AWARDS

The Australian Loyalty Association (ALA) is an organisation established to provide thought leadership, education and networking opportunities to those working in the loyalty industry.

LOYALTY & CUSTOMER ENGAGEMENT EVENTS, COURSES AND CAREERS

The Australian Loyalty Association (ALA) is an organisation established to provide thought leadership, education and networking opportunities to those working in the loyalty industry. 

2026-08-14

The Sixth Edition Connected Shoppers Report

Uncover global insights and trends from 8,350 shoppers and 1,700 retail industry decision-makers.From the impact of AI agents, to shifting customer ex ...

2026-08-13

Mad Mex rebuilds loyalty and accelerates growth

Mad Mex, an Australian Mexican restaurant franchise with more than 75 locations, faced two barriers to growth: unclear brand positioning and disconnec ...

2026-08-13

Loyalty, Fraud & Trust: Your Questions, Answered

At the 2026 Asia Pacific Loyalty Conference, Mike Rae from Accertify explored the growing threat of fraud. Explore the audience questions and Mike’ ...

2026-08-13

2026 Asia Pacific Loyalty Conference Concludes Following Record-Breaking Attendance

The 2026 Asia Pacific Loyalty Conference has officially concluded, marking another milestone for the loyalty industry across the Asia Pacific region. ...

LOYALTY MARKETPLACE

A one stop solution to search for vendors who can assist with developing
your organisation’s loyalty and customer engagement program.

A one stop solution to search for vendors who can assist with developing your organisation’s loyalty and customer engagement program.

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Sign up as a Loyalty Association Member.

Or list your business on the Loyalty Marketplace.

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Australian Loyalty Association’s Official Loyalty Consultancy Partner

Ellipsis is ALA’s exclusive loyalty consultancy partner, focused on finding the ROI in your existing or new loyalty program. Drawing on proprietary benchmarks built from 125 million loyalty members across 40 countries.
 
Access trusted expertise from one of the region’s leading specialist loyalty consultancies.

THE ELLIPSIS APPROACH

Find the Hidden Margin
We quantify what your loyalty program is worth today, and how much more it could deliver, using your own customer data and our proprietary benchmarks.
 
Design and Test the Strategy
We build loyalty strategies suited to your business, and stress-test them against your customer data before they ever reach the field.
 
Launch, Scale and Optimise
We help you launch with confidence, scale efficiently, and keep improving performance as your market, customers and competitors move.